Refund policy
This return policy applies only to customers in the United States and the United Kingdom.
30-Day Return Policy
At Valenira, we value your satisfaction with your purchase. Even if you are not satisfied, we offer a simple and clear return process.
Return Policy Summary
Return Period: Returns are possible within 30 days from the date you receive the product.
Conditions for Returnable Products: Returned products must meet the following conditions. Unused, unworn, unwashed, the product must be in its original condition, all tags must still be attached, and the product must be in its original packaging.
No Restocking Fees: We do not charge any restocking fees on returns.
Simple Return Process: The return process is simple, and our support team is always ready to assist you.
Cancelling Your Order
United States: You can cancel your order within 24 hours of placing it for a full refund. After this window, your order may already be in processing and can no longer be cancelled. In that case, please follow the standard return process once your order arrives.
United Kingdom: You can cancel any time before your order ships for a full refund. Once your order has shipped, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013, beginning on the day you receive your order, during which you may cancel for a full refund. To start a cancellation, please contact us at support@valenira.com.
United Kingdom: Your Statutory Rights
For customers in the United Kingdom, the rights below apply in addition to our standard 30-day return policy and do not affect your statutory rights.
14-Day Right of Withdrawal: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
Faulty or Incorrect Items: Under the Consumer Rights Act 2015, if an item is faulty, not as described, or incorrect, you are entitled to a full refund, repair, or replacement.
About Return Shipping Costs
Defective, wrong delivery, or damaged items: If the product is defective, damaged, or the wrong item was delivered, we will cover the return shipping costs.
Returns due to customer reasons (wrong size, wrong order, different image, etc.): In the following cases, return shipping costs will be borne by the customer. If you ordered the wrong size, if you ordered the wrong product, or if you change your mind after purchase.
*Return shipping costs are not refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue. We will arrange a replacement or a full refund at no cost to you.
United States: Please report the issue within 48 hours of delivery.
United Kingdom: Please report the issue within 30 days of delivery. Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement.
Return Method
Contact: Please email your order number and reason for return to support@valenira.com.
Return Procedure Instructions: We will notify you of return approval and detailed procedures by email.
Packing the Product: Please pack the product securely including accessories, tags, and documents.
Printing the Return Label: After confirming payment of return shipping (if applicable), we will send the return label by email.
Shipping the Product: Please send the product to the return address provided in the instructions.
About Refunds
Inspection: We will inspect the returned product to confirm it meets the conditions.
Refund: If the return is approved, the refund will be processed within 7 business days. Refunds will be made using the same payment method as your order. The actual refund date may take several days depending on your bank or payment service.
About Exchanges
You can exchange an item for a different size, color, or product within 30 days of delivery. Once we receive and inspect your original item, the replacement will be shipped to you free of charge. To arrange an exchange, please contact our support team and we will respond promptly.
Contact Us
Please check the FAQ page or contact us below. support@valenira.com
Webshop name: Valenira (part of Novus Invictus LLC)
Company Registration Number: 2026-001882100
EIN: 98-1913987
Registered Address: 30 N Gould St #31823, Sheridan, WY 82801, USA
Email: support@valenira.com
Phone: +1 307 396 4923
Business Hours: Monday to Saturday, 9am to 6pm EST
