Contact Us
At Valenira, your experience is our priority. Whether you have a question about our latest collections, need help with an existing order, or simply want to share feedback, our team is here to provide clear and honest support.
As a transparent business serving customers in the United States and the United Kingdom, we make it easy to reach us. You'll find all of our official contact and business information below.
Customer Support
- Phone: +1 307 396 4923
- Email: support@valenira.com
- Response Time: We aim to respond to all email inquiries within 24 hours during the business week.
Need Help with an Order?
To help us assist you faster, please include the following in your message:
- Your full name
- Your order number (e.g., #S1-1001)
- A short description of your request (size exchange, tracking inquiry, etc.)
Note on Returns
Before shipping any items back to us, please contact our support team first to receive a Return Merchandise Authorization (RMA) number and the correct return address. This ensures your return is received and your refund is processed quickly.
Business Information
We believe in full transparency so you can shop with complete peace of mind. Valenira is a legally registered business operating internationally, and our website uses 256-bit SSL encryption to keep your personal and payment information protected.
Webshop name: Valenira (part of Novus Invictus LLC)
Company Registration Number: 2026-001882100
EIN: 98-1913987
Registered Address: 30 N Gould St #31823, Sheridan, WY 82801, USA
Email: support@valenira.com
Phone: +1 307 396 4923
Business Hours: Monday to Saturday, 9am to 6pm EST
We look forward to hearing from you!
