Contact Us
At Valenira, your experience is our priority. Whether you have a question about our latest clothing collections, need assistance with an existing order, or simply want to provide feedback on your shopping experience, our team is here to provide clear and honest support.
As a transparent, US-based business, we make it a point to be reachable across multiple channels. Please find our official contact and business information below.
Customer Support
For immediate assistance during business hours, feel free to reach out to our support team.
- Phone: +1 307 396 4923
- Email: support@valenira.com
- Response Time: We aim to respond to all email inquiries within 24 hours during the business week.
Business Hours
Our team is available to assist you during the following times:
- Monday to Saturday: 9:00 AM–6:00 PM
- Sunday: Closed
- Time zone: (GMT-05:00) Eastern Standard Time (New York)
Registered Business Office
Valenira is a brand dedicated to quality and professional service. Our official headquarters and registered address for all formal correspondence and inquiries is located at:
Novus Invictus LLC, 30 N Gould St #31823
Sheridan, WY 82801
United States
Note on Returns: Before shipping any items back to us, please contact our support team to receive a Return Merchandise Authorization (RMA) and the correct warehouse return address. This ensures your refund is processed quickly.
Transparency & Legal Information
We believe in full disclosure so you can shop with total peace of mind. Valenira is a legally registered entity in the United States.
- Ownership & Operation: Valenira is owned and operated by Novus Invictus LLC.
- Company Registration Number: 2026-001882100
- Employer Identification Number (EIN): 98-1913987
- Secure Shopping: Our website uses 256-bit SSL encryption to ensure that your personal and payment information is always protected.
Need Help with an Order?
To help us serve you faster, please include the following in your message:
- Your Full Name
- Order Number (e.g., #VAL1234)
- Detailed description of your request (size exchange, tracking inquiry, etc.)
We look forward to hearing from you!