Payment Policy

Last Updated: May 19, 2026

At Valenira, we want to make your shopping experience as smooth and secure as possible. This policy outlines our accepted payment methods, our secure processing partner, and our billing terms. Valenira is operated by Novus Invictus LLC.

1. Accepted Payment Methods

We accept a wide range of secure payment options to provide you with maximum flexibility. You can pay for your order using:

  • Credit & Debit Cards: Visa, Mastercard, Discover, and Diners Club.
  • Digital Wallets: Shop Pay, Google Pay, and Apple Pay.

Transactions are processed in US Dollars (USD) for orders shipping to the United States and in British Pounds (GBP) for orders shipping to the United Kingdom. The currency that applies to your order will be clearly displayed at checkout before payment.

2. Secure Payment Processing

To ensure the highest level of security for your financial data, all transactions are processed through industry-standard encryption and comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Your sensitive payment data is encrypted and handled directly by the payment processor.

3. Payment Privacy & PCI Compliance

Valenira does not store or have access to your full credit card information.

  • All payments are handled through secure, third-party payment gateways that are PCI DSS compliant.
  • Your payment data is used only for the specific transaction you authorize and is processed with the highest level of encryption.

4. Payment Terms & Billing

  • Immediate Billing: Your chosen payment method will be charged at the moment you confirm your order at checkout.
  • International Cards: If you are using a card issued in a currency different from your order's checkout currency, your bank may apply a small currency conversion fee, which is outside of our control.
  • Order Confirmation: Once your payment is successfully processed, you will receive an automated order confirmation email. If you do not receive this, please check your spam folder or contact us at support@valenira.com.

5. Transparent Pricing

  • The total price you see at the final checkout screen is the final amount you will pay to Valenira.
  • No Hidden Fees: We do not charge any additional "handling" or "convenience" fees for processing your payment.
  • UK Customers: All prices displayed on our United Kingdom storefront are inclusive of UK VAT at the applicable rate. There are no additional taxes, customs duties, or import fees to pay on delivery.

6. Sales Tax & VAT

United States:

  • Collection: Sales tax is applied to orders shipped to states where Valenira has a legal obligation to collect tax (commonly known as "tax nexus"). The applicable tax will be automatically calculated and displayed at checkout based on your shipping destination within the United States.
  • Economic Nexus: Under current state laws, we may become obligated to collect sales tax in additional states if our sales volume exceeds the legal thresholds (typically around $100,000 in annual sales) in those jurisdictions.

United Kingdom:

  • VAT: All orders shipping to the United Kingdom are subject to UK Value Added Tax (VAT) at the standard rate of 20%. VAT is collected at the point of sale and remitted directly to HM Revenue & Customs (HMRC) in accordance with UK law.
  • VAT-Inclusive Pricing: All product prices displayed on the UK storefront include VAT. You will not be charged any additional VAT, customs duties, or handling fees on delivery.

The exact tax or VAT amount will always be shown to you at checkout before you confirm your payment.

7. Security & Fraud Prevention

To protect our customers and our business:

  • All orders are subject to a standard fraud verification check.
  • In the event that a payment is flagged as high-risk, we may contact you for additional verification or cancel the order for your protection.
  • Our website, https://valenira.com/, is secured with SSL (Secure Socket Layer) encryption to ensure that all data transmitted between your browser and our store remains private.

8. Payment Issues & Declines

If your payment is declined at checkout, please check the following:

  1. That your billing address matches the address on file with your bank.
  2. That your card has not expired.
  3. That you have sufficient funds available.
  4. If issues persist, please contact your bank or try a different payment method (such as Apple Pay).

9. Refund Method

In the event of a return or cancellation (as per our Return & Refund Policy), all refunds will be issued strictly to the original payment method used at checkout, in the original currency of the transaction. We cannot issue refunds to a different card or bank account for security and anti-money laundering reasons.

10. Digital Invoices

Upon successful payment, a digital copy of your order invoice will be sent to your email address. This serves as your proof of purchase and will include your order number, item details, the total amount paid, and the currency of the transaction (USD or GBP). For UK orders, the invoice will clearly itemize the VAT amount included in the total.

11. Business Contact Information

Webshop name: Valenira (part of Novus Invictus LLC)
Company Registration Number: 2026-001882100
EIN: 98-1913987
Registered Address: 30 N Gould St #31823, Sheridan, WY 82801, USA
Email: support@valenira.com
Phone: +1 307 396 4923
Business Hours: Monday to Saturday, 9am to 6pm EST