Career opportunities
A small team, close to the customer.
There are a handful of us. What you decide on Monday is in front of a customer by Friday — no committee, no quarter-long wait to find out whether it worked.
We hire remotely, and we take our time over it. If you would rather be trusted than supervised, read on.
Open role
Customer support, by email and chat
You are the voice people meet when they ask where their parcel has got to, which size to take, or why something is not what they hoped for. Warm, plain and quick.
The workflows exist and they work; inside them you use your own head. You also keep the operations side posted, so what we promise and what we actually ship stay the same thing.
Most of our customers are past fifty. They can tell when they are being handled.
What we’re looking for
Care you can read.
- Writing that sounds like a person: clear, kind, nothing padded out.
- Time behind a support desk or in eCommerce — or a convincing case for why you would be good at it regardless.
- The patience to open the order first, and the nerve to write “that one was our mistake”.
- Remote by habit, and honest about your own hours.
- A few hours in your day that overlap with the US.
Getting in touch.
Send a few paragraphs: who you are, why this suits you, and a short run through what you have done — especially anything support- or eCommerce-shaped.
Drop the word cardigan in somewhere, so we know you got this far.
support@valenira.com. Every message gets read.
Email us